For Shopify sellers, Aircall ($30/user/mo annual) and CloudTalk ($19/user/mo annual) have native Shopify apps that pop order history on ring. Quo (formerly OpenPhone, $15/user/mo) is the cheapest option, but it leans on Zapier for order context. wlur syncs Shopify natively at $15/user/mo, live now with a 7-day free trial.
Most "best phone system for Shopify" pages just list generic VoIP tools. They assume the Shopify part sorts itself out. It doesn't. A handful of providers built a native Shopify app for it. That app pulls order history, tags and shipping status onto the screen when a customer calls. The rest hook up through Zapier, a Chrome extension, or nothing at all.
That distinction matters more than the marketing copy suggests. Say you're fielding "where's my order" calls all day. A Zapier bridge logs a call as a note five minutes after it ends. That's not the same as a card that pops with the order number while the phone is still ringing. This list ranks on that gap, not on general VoIP features.
How we compared
We checked each provider's own integrations page and app marketplace listing for Shopify specifically, in July 2026. That means we looked past generic "e-commerce" or "CRM" claims. Where a native Shopify app exists, we noted what data it surfaces: order history, tags, shipping. We also noted what still needs a Zapier zap to replicate.
Pricing is desk research from public pricing pages, quoted per user per month at the entry tier unless stated. We haven't run every tool against a live Shopify store ourselves. Treat the integration depth claims as accurate as of the vendor's own documentation, dated below.
At a glance
| Tool | Best for | Entry price | Seat minimum | Standout |
|---|---|---|---|---|
| Aircall | Native Shopify order pop | $30/user/mo (annual) | 3 | Card shows order history and tracking as the call rings |
 CloudTalk | Shopify contact sync | $19/user/mo (annual) | 1 | Auto-imports Shopify customers, logs calls as notes |
 Quo (OpenPhone) | Cheapest solid option | $15/user/mo | 1 | Simple shared inbox, Zapier for order context |
 JustCall | Sales-heavy stores | $29/user/mo | 2 | Chrome extension against Shopify admin, no native app |
 Dialpad | AI call summaries | $15/user/mo (annual) | 1 | AI notes and transcripts, Zapier for Shopify data |
 RingCentral | Stores already on RingCentral UC | $20-30/user/mo | 1 | App marketplace has a Shopify connector, setup is fiddly |
 Grasshopper | Solo sellers, no CRM needs | $14-80/mo flat | n/a | Flat pricing, but zero CRM or Shopify sync |
 wlur | Native Shopify sync, live now | $15/user/mo | 0 | Two-way Shopify sync, live now |
The list
Aircall
Native order pop on incoming callsThe only provider here where a Shopify order card reliably appears before you've said hello.
Aircall's Shopify integration matches the caller's number to a Shopify customer record. It shows name, email, recent orders and tracking, right in the Aircall app as the phone rings. That's per Aircall's own integration page. Setup is a few clicks from the dashboard, no developer needed.
It's built for support and sales teams who take a high volume of order-status calls. They need context instantly, not after a Zapier delay. Reviewers on G2 say the setup is quick, but that the mobile app's Shopify card is less complete than desktop.
- Standout:
- Order history and tracking number visible the moment the phone rings, no lookup needed
- Pricing:
- $30/user/month on the annual Professional plan, 3-seat minimum ($90/mo floor). AI features add $9-15/user/month. Extra numbers $6/month. As of Aircall's pricing page, July 2026.
- Makes sense if:
- you run a support or sales team of 3+ handling frequent order-status calls and want the integration to just work.
Honest cons
- ·3-seat minimum means solo sellers pay a $90/month floor regardless of headcount
- ·Mobile app's order card is thinner than the desktop version, per user reports
- ·AI transcription and coaching features are a paid add-on, not included
CloudTalk
Automatic Shopify contact syncA close second to Aircall on Shopify depth, and cheaper if you're a single seller.
CloudTalk added a native Shopify integration that imports customers automatically. It pulls order status and shipping details into the contact profile. It also logs every call and SMS as a note on that record, per CloudTalk's Shopify page. One-click dialing from inside a Shopify profile is included.
Its incoming-call popup with order data isn't quite as polished as Aircall's, but it's close. The 1-seat minimum makes it workable for a single founder answering the phone between fulfilling orders.
- Standout:
- One-click dialing straight from a Shopify customer profile, no extension switching
- Pricing:
- $19/user/month on the annual Starter plan, 1-seat minimum. International numbers $6/number/month. As of CloudTalk's pricing page, July 2026.
- Makes sense if:
- you want native Shopify depth without Aircall's 3-seat floor.
Honest cons
- ·Monthly (non-annual) pricing runs noticeably higher than the advertised annual rate
- ·Advanced call flows and analytics are gated to higher tiers
- ·Setup of the Shopify integration requires admin API access, a mild barrier for non-technical sellers
Quo (formerly OpenPhone)
Cheapest option with a clean shared inboxNo native Shopify app, but the cheapest entry price and a genuinely good shared-inbox experience.
Quo doesn't have a dedicated Shopify integration. Getting order data onto a call means wiring up Zapier to pull order details into a contact note. That works, but it adds a small setup lift and a delay versus a true native popup.
What you get instead is one of the best-reviewed shared inboxes in this list (G2 4.7, 3,000+ reviews). It's $15/user/month with no seat minimum. That matters if you're a two-person Shopify store, not a 20-agent support floor.
- Standout:
- No seat minimum and a shared inbox reviewers consistently rate above competitors
- Pricing:
- $15/user/month, no seat minimum. Extra numbers $5/month. International calling is pay-per-minute via credits. As of Quo's pricing page, July 2026.
- Makes sense if:
- you're a small team who wants low cost and a great inbox, and can live with Zapier for order context.
Honest cons
- ·No native Shopify app; order context requires a Zapier zap you build yourself
- ·International calling outside US/Canada is pay-per-minute, not included
- ·A2P 10DLC carrier registration adds $15-50 setup plus $1.50-3/month for US texting
JustCall
Sales-heavy stores with outbound campaignsStrong dialer and CRM reach, but Shopify context comes from a Chrome extension, not a native app.
JustCall has no dedicated Shopify app in its marketplace as of July 2026. Getting order context on a call typically means running the JustCall Chrome extension alongside the Shopify admin tab. It can also mean building a Zapier workflow, per third-party integration guides.
Where it earns its place is outbound: predictive dialers, plus SMS and WhatsApp in one thread. It also logs calls out of the box to Salesforce, HubSpot or Pipedrive. That's useful if your Shopify store also runs a CRM for wholesale or B2B accounts.
- Standout:
- Built-in SMS and WhatsApp threads alongside calls, useful for order-update texts
- Pricing:
- $29/user/month, 2-seat minimum. As of JustCall's pricing page, July 2026.
- Makes sense if:
- your Shopify store also runs outbound sales or wholesale calls, not just inbound support.
Honest cons
- ·No native Shopify app; context relies on a Chrome extension or Zapier
- ·2-seat minimum rules out true solo sellers
- ·Reviewers on G2 mention the dialer's call quality varies by region
Dialpad
AI call summaries over Shopify-specific contextExcellent AI transcription, but Shopify data still needs a Zapier bridge.
Dialpad's strength is its AI layer: live transcription, automatic call summaries and coaching notes. That's genuinely useful when a support rep needs a fast recap instead of a manual note. It has no native Shopify app, though. Order data has to come in via Zapier, or a helpdesk tool like Gorgias sitting in between.
Dialpad's AI summaries can work well layered on top of Gorgias or Zendesk. That's if your Shopify store already uses one of those for support. As a standalone Shopify phone system, though, it's less direct than Aircall or CloudTalk.
- Standout:
- AI-generated call summaries and transcripts included on the base plan
- Pricing:
- $15/user/month on the annual plan, 1-seat minimum. As of Dialpad's pricing page, July 2026.
- Makes sense if:
- you already use Gorgias or Zendesk with Shopify and want AI notes layered on calls.
Honest cons
- ·No native Shopify integration; requires Zapier or a helpdesk intermediary
- ·Monthly (non-annual) billing costs more than the advertised rate
- ·Some reviewers note the AI summaries need editing for jargon-heavy calls
RingCentral
Stores already inside a RingCentral unified comms setupA Shopify connector exists in the app marketplace, but it's built for enterprise UC buyers, not Shopify sellers first.
RingCentral's app marketplace lists a Shopify connector. But it's one of hundreds of integrations in a platform built for enterprise unified communications. Video, team messaging and phone all bundle together. Setup and admin overhead reflect that scope.
Say your business already runs on RingCentral for video and messaging, and Shopify is secondary. Then the connector is a reasonable extra. But if Shopify calls are your main use case, the other options here are more direct.
- Standout:
- One platform for phone, video and messaging if you need all three
- Pricing:
- $20-30/user/month depending on tier, 1-seat minimum. As of RingCentral's pricing page, July 2026.
- Makes sense if:
- you need unified comms beyond just phone, and Shopify integration is a nice-to-have.
Honest cons
- ·Shopify connector is a marketplace add-on, not a core, polished feature
- ·Pricing and plan structure are complex compared to Shopify-first tools
- ·Reviewers frequently mention a steep learning curve for admin setup
Grasshopper
Solo sellers who just need a number, not CRM syncCheap and simple, but there's no CRM or Shopify sync at all, so order context never reaches the phone.
Grasshopper is a virtual number layered on your existing mobile, with flat account pricing and no per-user fees. It has no CRM integration and no Shopify app of any kind, per Grasshopper's own feature list. It fits sellers who just want a separate business line, not order-aware calling.
For a very early Shopify store, that gap may not matter. That's true if the owner answers every call personally and already knows their customers. Once support gets busy enough to need order context on the fly, Grasshopper won't provide it.
- Standout:
- Flat monthly pricing regardless of team size, with unlimited extensions on the top plan
- Pricing:
- $14/month (True Solo, annual) up to $80/month (Small Business, annual). Extra numbers $9/month. As of Grasshopper's pricing page, July 2026.
- Makes sense if:
- you're a solo seller who wants a separate business number and nothing more.
Honest cons
- ·No CRM or Shopify integration of any kind
- ·No shared inbox; calls and texts route to individual phones
- ·Add-ons like call blasting ($9/mo) and professional greetings ($75 one-time) stack quickly
wlur
Native Shopify sync, live nowour productwlur is our product, so grade this entry accordingly. Two-way Shopify sync is live today.
wlur is our product, so grade this entry accordingly. Two-way Shopify sync is live now, alongside HubSpot, Salesforce and Pipedrive. Order data attaches to a contact automatically, instead of through a Zapier workaround.
Pricing is $15/user/month (£12.50, €14) with no seat minimum. That undercuts Aircall's and CloudTalk's seat floors for small Shopify teams. There's a 7-day free trial with no card required, so you can verify the sync yourself.
- Standout:
- Two-way Shopify sync at a flat $15/user/month with no seat minimum
- Pricing:
- $15/user/month (£12.50, €14), 20% off annual, extra numbers $5/month. July 2026.
- Makes sense if:
- you want to try the Shopify sync yourself with the free trial.
Honest cons
- ·wlur is new, so there's no long independent review history to verify the Shopify sync claim against yet
- ·Fewer usage reports exist compared to Aircall's or CloudTalk's established integrations
- ·Feature scope may still evolve as the integration matures
What Shopify order-context calling actually costs at different team sizes
At 1 user: Quo runs $15/month flat. Aircall's 3-seat minimum means a solo seller pays $90/month even alone, the seat floor rather than the per-user price. CloudTalk's 1-seat minimum puts it at $19/month, closer to what a single founder actually needs.
At 3 users: Aircall is $90/month (3 x $30, right at its floor). CloudTalk is $57/month (3 x $19). Quo is $45/month (3 x $15). JustCall's 2-seat minimum doesn't bite here; it's $87/month (3 x $29).
At 8 users: Aircall is $240/month. CloudTalk is $152/month. Quo is $120/month. JustCall is $232/month. The gap between the cheapest and priciest native-integration options widens to $120/month at this size. It's worth running through a calculator with your own call volume.
Team phone cost calculator →How to choose a phone system for a Shopify store
- 01If order-status calls are a big share of your volume, pick Aircall or CloudTalk for the native popup. Skip cheaper tools that need Zapier.
- 02If you're a solo seller or two-person team, watch seat minimums closely. Aircall's 3-seat floor can cost more than the per-user price suggests.
- 03If you already run a helpdesk like Gorgias or Zendesk alongside Shopify, check that tool's phone integration first. It may already cover what you need before you add a second layer.
- 04If your store also handles wholesale or B2B sales through a CRM, weigh JustCall or Quo higher. Their CRM depth matters more here than Shopify-specific polish.
- 05Run your actual monthly call volume through international rate cards before you commit. Per-minute international costs can exceed the base subscription for stores selling cross-border.
Frequently asked questions
Does Shopify have a built-in phone system?
No. Shopify doesn't include calling. You need a separate VoIP provider that either has a native Shopify app or connects via Zapier.
Which phone system has the best native Shopify integration in 2026?
Aircall and CloudTalk both have native Shopify apps that surface order history and shipping data on calls. That's per their own integration pages as of July 2026.
Can I use Zapier to connect any phone system to Shopify?
Most providers, including Quo, JustCall and Dialpad, support Zapier as a workaround for Shopify data. It adds setup time and a slight delay versus a native popup, though.
Is a cheaper phone system worth it if it lacks Shopify integration?
It depends on call volume. If you rarely need order context mid-call, a cheaper tool like Quo can work fine with occasional manual lookups.
Do I need a business phone number separate from my personal mobile for Shopify support?
Most sellers do, both for professionalism and so support calls don't ring a personal device. Every provider here includes at least one business number.
What's the cheapest phone system that works with Shopify?
Quo (formerly OpenPhone) at $15/user/month with no seat minimum is the cheapest solid option. It relies on Zapier rather than a native Shopify app, though.
Does Aircall's Shopify integration work on mobile?
Yes, but reviewers note the mobile app's order card shows less detail than the desktop version.
Can I port my existing Shopify support number to a new VoIP provider?
Most providers support number porting. Check each provider's porting process and expected timeline before switching, to avoid a gap in service.
Do these tools handle SMS order updates as well as calls?
JustCall and Quo both support SMS threads alongside calls. Grasshopper's and RingCentral's SMS support varies by plan.
Is wlur's Shopify integration available now?
Yes. wlur is our product, live today, with a 7-day free trial and no card required. Shopify sync works now, alongside HubSpot, Salesforce and Pipedrive. Weigh our ownership of the product against its shorter review history.
How much do extra Shopify support numbers cost across providers?
Aircall charges $6/month per extra number, Quo charges $5/month, and Grasshopper charges $9/month. That's as of each provider's July 2026 pricing page.
Should a Shopify store use a helpdesk instead of a phone system?
Many stores use both. A helpdesk like Gorgias handles tickets and chat. A phone system like Aircall or CloudTalk handles calls. Sometimes the two work together.
Last verified: July 2026. Prices from providers' public pricing pages on that date. wlur is our product; its entry above says so.