By Matt Smith · Last verified: July 2026
Quo (from $15/user/mo, no minimum) adds the CRM sync Grasshopper lacks. Aircall ($30/user/mo annual) suits sales teams already on Salesforce or HubSpot. wlur ($15/user/mo, July 2026) is live now. It pairs flat-feeling pricing with CRM logging.
Why people switch from Grasshopper
There's no CRM integration at all
Grasshopper doesn't integrate with any of the leading CRMs. This is a recurring complaint across reviews of the product. Calls and texts simply don't attach to a lead or customer record automatically.
For any team using HubSpot, Salesforce or Pipedrive to track customer conversations, that means manual data entry after every call. That defeats a lot of the point of a shared business line.
Feature development has slowed since the GoTo acquisition
Reviewers describe the platform as stagnant. They say it has released new features much more slowly than competing VoIP platforms since GoTo acquired it.
If you're picking a phone system to grow into over the next few years, a platform that isn't shipping much new is a risk worth weighing.
Cancelling requires a phone call, not a click
Users report they can't cancel through the website or app and have to call customer service directly. There are also complaints about aggressive billing practices and confusing signup flows.
Grasshopper's G2 score sits around 3.9 out of 5, with support experience cited as a recurring reason.
Flat pricing hides per-extension add-on costs
The headline $14 to $80 flat-rate plans look simple. But additional numbers ($9/month each), extra extensions ($3 to $5/month each) and SMS registration fees ($19 one-time plus $1.50/month) add up fast for a growing team.
What Grasshopper still does well
Grasshopper's flat-rate, unlimited-user pricing is genuinely simple to budget for if your team is small and stable. There's no per-seat math to do. The True Solo plan at $14/month is one of the cheapest ways to get a dedicated business line running.
If you're a solo operator who just needs a professional number, a basic auto-attendant and voicemail-to-text, and you have no plans to connect a CRM, Grasshopper does that job without much fuss.
Quick comparison
| Tool | Best for | Entry price | Seat minimum | CRM sync | Countries |
|---|---|---|---|---|---|
 Grasshopper | Solo operators wanting flat pricing with no CRM needs | $14/mo flat, one user (Jul 2026) | n/a (flat account pricing) | None | US, Canada |
 Quo (formerly OpenPhone) | Small teams wanting CRM sync without enterprise pricing | $15/user/mo (Jul 2026) | 1 | HubSpot, Salesforce, Pipedrive | US, Canada |
| Aircall | Sales teams needing deep CRM integrations | $30/user/mo annual (Jul 2026) | 3 ($90 floor) | HubSpot, Salesforce, Pipedrive | 100+ |
 CloudTalk | Teams calling internationally with CRM logging | $19/user/mo annual (Jul 2026) | 1 | HubSpot, Pipedrive, Salesforce (add-ons stack) | 160+ |
 wlur | Small teams wanting simple pricing plus CRM logging | $15/user/mo (Jul 2026) | None | HubSpot, Salesforce, Pipedrive, Shopify | US, UK, EU |
The alternatives, honestly
Quo (formerly OpenPhone)
The clearest upgrade path if the missing CRM sync is what's pushing you off Grasshopper.
A US-focused business phone app for small teams, rated around 4.7 on G2 from over 3,000 reviews.
- Standout:
- Native two-way sync to HubSpot, Salesforce and Pipedrive out of the box.
- Pricing:
- From $15/user/mo, no seat minimum (Jul 2026).
- Limitation:
- Per-seat pricing means costs scale with headcount, unlike Grasshopper's flat model.
- Makes sense if:
- You've outgrown a shared line with no CRM record of who called whom.
Aircall
Worth the higher price if your sales team lives inside Salesforce or HubSpot all day.
A call center platform built around deep helpdesk and CRM integrations for sales and support teams.
- Standout:
- Over 100 native integrations, more than any other tool on this page.
- Pricing:
- From $30/user/mo annual, 3-seat minimum, a $90/mo floor (Jul 2026).
- Limitation:
- The 3-seat minimum makes it expensive for a true solo operator.
- Makes sense if:
- You have at least 3 people and want the deepest CRM integration available.
CloudTalk
A fit if you need CRM logging plus calls into a lot of different countries.
A cloud call center platform with local numbers across 160+ countries.
- Standout:
- Widest country coverage of the alternatives on this page.
- Pricing:
- From $19/user/mo billed annually (Jul 2026).
- Limitation:
- Analytics and workflow add-ons stack quickly on top of the entry price.
- Makes sense if:
- You need local numbers in several countries alongside CRM logging.
wlur
our productWorth trying if you want Grasshopper's simplicity with CRM sync attached.
wlur is a business phone system built for small teams. It's one app for iOS and Android, with business numbers, simple team routing and two-way CRM logging.
wlur is our product, so grade this entry accordingly. It's live now with a 7-day free trial and no card required.
- Standout:
- Two-way sync with HubSpot, Salesforce, Pipedrive and Shopify, with no seat minimums.
- Pricing:
- $15 / £12.50 / €14 per user/month, dated July 2026, 20% off annual, extra numbers $5/month.
- Limitation:
- wlur is new, so there's no long public review history yet, unlike Grasshopper's G2 track record.
- Makes sense if:
- You want Grasshopper-level simplicity but with calls and texts logged against customer records.
When Grasshopper is actually the better choice
- ✓If you're a genuine solo operator with no team to route calls to and no CRM to connect, Grasshopper's flat $14/month True Solo plan is hard to beat. It wins on simplicity.
- ✓If your call volume is unpredictable month to month, flat unlimited-user pricing helps. It protects you from the per-seat cost swings that per-user tools introduce as you add or remove people.
Before you switch
- ·Grasshopper doesn't let you cancel through the website or app. You'll need to call customer service directly, so budget time for that call before your billing renews.
- ·<a href="/glossary/number-porting">Number porting</a> out of Grasshopper typically takes one to two weeks. Request your port-out authorization code before you call to cancel.
- ·Export any voicemail greetings and call logs before closing your account. Grasshopper doesn't guarantee data access after cancellation.
- ·If you rely on Grasshopper's <a href="/glossary/ivr">auto-attendant</a> menu, rebuild it in your new system first. Test it before switching your number over.
Frequently asked questions
Does Grasshopper integrate with any CRM?
No. Grasshopper doesn't offer native integration with leading CRMs like HubSpot or Salesforce. That's one of the most common complaints in reviews of the product.
How much does Grasshopper actually cost with add-ons?
Beyond the $14 to $80 flat plans, expect extra costs. SMS registration is $19 one-time plus $1.50/month. Extra numbers cost $9/month each, and additional extensions cost $3 to $5/month each, per 2026 pricing breakdowns.
Can you cancel Grasshopper online?
No. Users report you can't cancel through the website or app. You must call customer service directly, and some describe the process as deliberately slow.
What's the best Grasshopper alternative for a small team with a CRM?
Quo starts at $15/user/mo with native HubSpot, Salesforce and Pipedrive sync, which directly replaces the CRM gap in Grasshopper's product.
Is there a flat-rate alternative to Grasshopper?
Most competitors, including Quo, Aircall and CloudTalk, price per user rather than flat per account. If flat pricing matters most, Grasshopper remains fairly unique in that structure.
Is wlur cheaper than Grasshopper?
wlur's live price is $15/user/month (July 2026), which is per seat rather than flat. For a single user that's comparable to Grasshopper's $14/month True Solo plan, plus CRM sync Grasshopper doesn't offer.
Last verified: July 2026. Prices from providers' public pricing pages; complaints attributed to their sources. Spotted something stale? Tell us.