Shopify phone integration

wlur + Shopify

Connect wlur to Shopify, and inbound calls match the customer. Name, lifetime orders and the most recent order status appear as the phone rings. Calls, texts and voicemails log to the customer record as timeline events. So "where's my order?" takes one glance to answer.

Included in every wlur account.

Activity · auto-logged to Shopify

What logs where

Event	Where it lands	Direction
Customer name + order history	Screen-pop in wlur as the call rings	Shopify → wlur
Most recent order status	Incoming call screen and in-call view	Shopify → wlur
Calls	Timeline event on the Shopify customer	wlur → Shopify
Voicemails + transcripts	Timeline event on the customer	wlur → Shopify
Text threads	Timeline events on the customer	wlur → Shopify
Unknown callers	Matched by phone number; no auto-created customers	n/a

What it looks like day to day

"Where's my order?"

A customer calls your store number. wlur matches the number to their Shopify profile. It shows order #1482, fulfilled yesterday, with tracking attached.

You answer with the answer. Call time drops. The call logs to their record, in case they ring again tomorrow.

A text about a delivery

You text "Your order shipped this morning, tracking: …" from the business number. The thread sits on the customer's Shopify timeline next to their orders.

Whoever handles the next contact sees the whole exchange, not a mystery.

Wholesale enquiries stay separate

Your wholesale line is a second wlur number with its own routing. Retail calls pop order history. Wholesale calls ring the founder, with no menu in the way.

Extra numbers are $5/month, so separating lines is a setting, not a project.

Honest scope notes

·Launch scope is read (customers, orders) plus timeline events. wlur never edits orders, refunds or inventory.
·Matching is by phone number on the customer profile. Customers who checked out without a phone number won't match.
·Shopify POS calls aren't a thing wlur touches. This is about your store's phone line.

Frequently asked questions

Does wlur work with any Shopify plan?

Planned for all standard Shopify plans including Basic. The integration uses Shopify's customer and order APIs, which every plan exposes to approved apps (as of July 2026).

Can wlur see my sales data?

It reads what it needs to answer calls well: customer profiles and their order status. It requests read scopes only for those, never write access to orders or payouts. Revoke access anytime from Shopify admin.

Most VoIP tools claim a Shopify integration. How is this different?

Many are Zapier-level: a contact sync or a note. wlur's point is answering with order context on screen. It logs the conversation to the customer timeline, both ways, natively.

All integrations included in the one plan: see pricing →

Answer with their order on the screen