By Matt Smith · Last verified: July 2026
Quo (from $15/user/mo, no minimum) suits US teams who want simple pricing. CloudTalk ($19/user/mo annual) covers 160+ countries. wlur ($15/user/mo, July 2026) is live now with a 7-day free trial. It adds CRM sync without Dialpad's add-on stack.
Why people switch from Dialpad
The advertised price isn't the real price
Dialpad's Standard plan lists at $15/user/mo annually. But that figure excludes a mandatory annual admin fee. Published accounts put it around $4 to $5 per user, plus SMS overages past roughly 250 messages a month.
Reviewers writing up the cost breakdown call out that monthly billing (versus annual) runs 40 to 80% higher. CRM integrations also sit behind the pricier Pro tier, which itself carries a 3-user minimum.
Call quality complaints show up repeatedly on G2
Users on G2 describe choppy audio, dropped calls and one-way audio glitches. This happens most when a call hands off between Wi-Fi and mobile data.
One recurring line from reviewers: it takes an unreasonably long time to connect calls. That matters a lot if your team is fielding inbound customer calls all day.
Support response times frustrate reviewers
G2 reviewers describe waiting one to two hours just to reach someone. Then it takes another one to two weeks for an actual resolution on billing or service issues.
Some reviewers go further, describing technical support as unresponsive when things go wrong mid-contract. That's a rough experience for a team relying on the phone system daily.
Contract terms have caught people out
Multiple G2 reviewers report signing what they believed was a shorter deal. Instead, they found a multi-year commitment buried in the paperwork, with no signed copy emailed afterward for reference.
If you're evaluating Dialpad, ask for the signed contract terms in writing before you commit, not after.
What Dialpad still does well
Dialpad's AI features are genuinely ahead of most of the market. Real-time transcription, live call coaching prompts and automatic call summaries are built in rather than bolted on. That Google-backed AI engine is a real advantage for sales and support teams who want those tools without a separate subscription.
For larger teams that need a contact center, outbound dialer and unified messaging in one platform, Dialpad's breadth is hard to match at a similar price point. If your team is past 50 seats and wants one vendor for everything, it's a reasonable pick. Just read the admin fee and contract terms carefully first.
Quick comparison
| Tool | Best for | Entry price | Seat minimum | CRM sync | Countries |
|---|---|---|---|---|---|
 Dialpad | AI-native teams wanting built-in transcription and coaching | $15/user/mo annual (Jul 2026) | 1 (Pro tier needs 3) | Salesforce, HubSpot (Pro tier and up) | 50+ |
 Quo (formerly OpenPhone) | US teams wanting simple, well-reviewed basics | $15/user/mo (Jul 2026) | 1 | HubSpot, Salesforce, Pipedrive | US, Canada |
 CloudTalk | International teams needing wide country coverage | $19/user/mo annual (Jul 2026) | 1 | HubSpot, Pipedrive, Salesforce (add-ons stack) | 160+ |
| Aircall | Sales and support teams with existing helpdesk stacks | $30/user/mo annual (Jul 2026) | 3 ($90 floor) | HubSpot, Salesforce, Pipedrive | 100+ |
 wlur | Small teams who want CRM sync without add-on stacking | $15/user/mo (Jul 2026) | None | HubSpot, Salesforce, Pipedrive, Shopify | US, UK, EU |
The alternatives, honestly
Quo (formerly OpenPhone)
The closest like-for-like swap if you want Dialpad's simplicity without the fee surprises.
A US-focused business phone app built for small teams, with a G2 rating around 4.7 from over 3,000 reviews.
- Standout:
- Shared numbers with visible internal notes on every call and text thread.
- Pricing:
- From $15/user/mo, no seat minimum (Jul 2026).
- Limitation:
- US and Canada coverage only, so it's a poor fit if you need international numbers.
- Makes sense if:
- You're a US-based team that wants Dialpad's simplicity minus the admin fee.
CloudTalk
The pick if your team is calling into a lot of different countries.
A cloud call center platform covering 160+ countries, aimed at sales and support teams operating across borders.
- Standout:
- Local number coverage in more countries than most competitors on this list.
- Pricing:
- From $19/user/mo billed annually (Jul 2026).
- Limitation:
- Add-ons for analytics and workflow automation stack up quickly on the entry plan.
- Makes sense if:
- You need local presence numbers in a dozen or more countries.
Aircall
A solid choice if you already run HubSpot or Salesforce as your system of record.
A call center tool built around deep helpdesk and CRM integrations, popular with support and sales teams.
- Standout:
- Mature integration marketplace with over 100 native connections.
- Pricing:
- From $30/user/mo annual, 3-seat minimum, so a $90/mo floor (Jul 2026).
- Limitation:
- AI add-ons run another $9 to $15 per user on top of the base plan.
- Makes sense if:
- You want the deepest CRM integrations and don't mind the 3-seat minimum.
JustCall
Worth a look if outbound sales dialing matters more than inbound support.
A sales-dialer-first phone system with AI coaching features layered on top of core calling and SMS.
- Standout:
- Built-in power dialer and AI conversation scoring for sales teams.
- Pricing:
- From $29/user/mo, 2-seat minimum (Jul 2026).
- Limitation:
- Leans hard into sales workflows, so support-first teams may find it over-built for their needs.
- Makes sense if:
- Your team spends most of its day making outbound calls, not fielding inbound ones.
wlur
our productWorth a look if you want CRM sync without Dialpad's add-on stack. It's live now, so you can just try it.
wlur is a business phone system built for small teams. It's one app for iOS and Android, with business numbers, simple team routing and two-way CRM logging.
wlur is our product, so grade us accordingly. A 7-day free trial with no card required makes it easy to test yourself.
- Standout:
- Two-way sync with HubSpot, Salesforce, Pipedrive and Shopify, with no seat minimums.
- Pricing:
- $15 / £12.50 / €14 per user/month, dated July 2026, 20% off annual, extra numbers $5/month.
- Limitation:
- wlur is new, so it doesn't yet have the years of G2 reviews that Dialpad has built up.
- Makes sense if:
- You're a small team frustrated by Dialpad's add-on fees and want to try something simpler today.
When Dialpad is actually the better choice
- ✓If your team is 50+ seats and wants one vendor for calling, contact center and outbound dialing, Dialpad's breadth helps. It saves you from stitching three tools together.
- ✓If live call transcription and AI coaching prompts are a must-have for sales or support coaching, Dialpad ships those natively. Most competitors on this page treat them as a paid add-on. Some don't offer them at all.
Before you switch
- ·Check your Dialpad contract end date before you start. Some users report multi-year terms buried in the signup paperwork. Ask for a copy of the signed agreement if you don't already have one.
- ·<a href="/glossary/number-porting">Number porting</a> out of Dialpad typically takes one to two weeks in the US. Submit a port-out request with your account details and a recent bill to start.
- ·Export your call recordings and voicemail transcripts before cancelling. Dialpad doesn't guarantee access to historical data after your subscription ends.
- ·Tell your team and your customers about the switch date in advance if you're using <a href="/glossary/call-forwarding">call forwarding</a> during the transition. That way nothing gets missed.
Frequently asked questions
Is Dialpad more expensive than it looks on the pricing page?
Often, yes. The advertised $15/user/mo rate excludes a mandatory annual admin fee, reported around $4 to $5 per user. It also excludes SMS overage charges past roughly 250 messages a month, per multiple 2026 pricing breakdowns.
Does Dialpad have a seat minimum?
The Standard plan has no minimum, but the Pro plan (which unlocks CRM integrations) requires at least 3 seats. Enterprise requires 100 seats and is quote-only.
What do G2 reviewers complain about most with Dialpad?
Call quality (choppy audio, dropped calls) is a top complaint. So are slow support response times. CRM features locked behind the pricier Pro tier round out the most repeated complaints in 2026 G2 reviews.
Which Dialpad alternative is cheapest for a small team?
Quo starts at $15/user/mo with no seat minimum, matching Dialpad's headline price without the admin fee. wlur is live at the same $15/user/mo price point with no minimums either.
Can I keep my Dialpad number if I switch providers?
Yes. Numbers are portable between US carriers. Submit a port-out request with your account number and a recent bill. Expect one to two weeks for the transfer to complete.
Is wlur available to sign up for today?
Yes. wlur is live and you can sign up today, with a 7-day free trial and no card required. Pricing is $15/user/month, dated July 2026. It's our product, so weigh that disclosure against its CRM sync and pricing.
Last verified: July 2026. Prices from providers' public pricing pages; complaints attributed to their sources. Spotted something stale? Tell us.