Customer support
Most small teams sit between two extremes. One founder can't answer everything alone. A full setup like Zendesk Talk with an IVR tree is overkill. Most run a support line that two or three people share. They answer when they can, and triage the rest.
wlur is built for that middle. It's a shared line with routing and hours. Voicemails arrive as readable transcripts. Calls log to the customer, so support has a memory.
One person owns the ringing and resents it. A shared number that rings the trio in rotation spreads the load and survives holidays.
A voicemail mailbox is where problems age. Transcripts posted to a Slack channel become items the team visibly claims and clears.
"As I told the last person" is a churn signal. Calls logged to the customer record mean the second conversation starts where the first ended.
The 3-person support rotation
Support line rings the on-duty person first (a weekly rotation), then the other two. After 25 seconds: voicemail, transcript to #support, whoever's free claims the callback.
The Friday digest shows calls, missed rate and time to answer, which is all the phone reporting a small team needs.
What it costs
Three people at $15/user is $45/month ($36 annual), support line included. Aircall is the default "support phone" recommendation. It starts at $90/month for its 3-seat minimum on annual billing, before any add-ons (July 2026).
Full pricing →Probably not under ten people. Menus help when call types split cleanly across different people. Otherwise, fast pickup beats "press 1." Our IVR planner tool gives you an honest answer for your case.
Yes. Voicemail-to-ticket via Zapier drops phone issues into the same queue as email. Calls still log to the CRM record so account history stays complete.
The line's hours are independent of anyone's phone. Out of hours, callers hear your closed message and can leave voicemail. On-call setups route to one nominated phone instead.
One app, your number, calls logged to your CRM. Per-user pricing, no minimums. Free for 7 days, working in minutes.
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