Call routing

Calls reach whoever's free

Routing is where most phone systems bury you in call-centre settings. wlur keeps it simple with three options. Ring everyone at once. Ring people in order. Or route by time of day. You set it up on your phone in a couple of minutes.

If everyone misses it, the call lands in voicemail. It gets transcribed and logged against the customer. Nothing disappears into thin air.

Office line · routing

What you get

✓Ring together: everyone's phone at once, first to answer takes it
✓Ring in order: the office first, then mobiles, with per-step timing
✓Business hours: different destinations for open, closed and lunch
✓Fallback to voicemail with transcription
✓Per-number rules, so your sales line and support line behave differently

What it looks like

A three-person plumbing firm: the office number rings the office handset for 10 seconds, then all three mobiles. Out of hours, it plays a short message and takes a voicemail. The voicemail arrives as a transcript, with the caller's history attached.

Frequently asked questions

Can different numbers route differently?

Yes. Every number has its own routing rules. A common setup: the sales number rings everyone instantly. The accounts number rings one person, with a longer voicemail message.

What's the difference between this and call forwarding?

Call forwarding sends calls to one other number. Routing decides between several destinations, using order, timing and hours. It also keeps the call inside the app, so it's recorded and logged. See our glossary entry on call forwarding for details.

Do I need an IVR menu?

Only if you want one. Menus ("press 1 for sales") are included, but they're optional. Most teams under ten people do better with straight routing and fast pickup.

One plan, every feature: see pricing →

Get your business number sorted.

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