Menus (IVR)
A good phone menu is one level deep and three options long. wlur's menus (the industry calls them IVR) route callers to the right person. No "listen carefully as our options have changed" theatre.
Type your prompts and we'll speak them, or record your own. Menus combine with routing and hours. So "press 1" can ring three people in order during the day, and voicemail at night.
What you get
What it looks like
An e-commerce brand: "Press 1 for order questions, 2 for wholesale, anything else to talk to us." Option 1 rings the ops phone with the Shopify order history on screen. Option 2 goes straight to the founder's mobile.
Under about five people: usually not, straight routing answers faster and callers prefer it. Menus earn their keep when distinct call types go to distinct people, like orders vs wholesale. Our IVR planner tool helps you decide.
Same idea, different vintage of jargon: an automated greeting that routes callers by keypress. Our glossary entries on IVR and auto-attendant untangle the terminology.
Yes, pressing 0 (or waiting) always reaches a human path. Trapping callers in menu loops is how businesses end up on review sites for the wrong reasons.
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