Call analytics
Call-centre analytics answer questions you don't have. wlur tracks the handful that change behaviour in a small business. That means missed calls, answer speed, busy hours, and which numbers earn their keep.
Missed calls are the headline. Every missed call is a customer who reached for you and got silence. Most small businesses have no idea how many there are.
This week · all lines
What you get
What it looks like
A dental practice discovers 22% of Monday-morning calls go unanswered. They move one receptionist's hours. Missed calls drop to 6%. The weekly digest proves it held. Try our missed-call revenue calculator to see what that's worth.
No, deliberately. There are no wallboards, agent leaderboards or SLA heatmaps. It's the five metrics a small team acts on. Plus a weekly email, so you don't have to remember to look.
Yes: answered, missed and time-to-answer per person, visible to the whole team. Small teams run on shared awareness, not manager-only reports.
Call outcomes log to each contact, and the CRM's own reporting can slice those however you like. wlur's built-in analytics cover the operational view.
One app, your number, calls logged to your CRM. Per-user pricing, no minimums. Free for 7 days, working in minutes.
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7 days free, no card required. Tell us about your setup and we'll have your number ready in minutes.