wlur + Salesforce
wlur writes every call, text and voicemail into Salesforce as completed activities. They attach to the matching lead or contact, and to the open opportunity where there is one. Inbound calls pop the record. Unknown callers can become leads automatically.
Included in every wlur account.
Activity · auto-logged to Salesforce
What logs where
| Event | Where it lands | Direction |
|---|---|---|
| Calls | Task (activity) on the lead or contact, related to the opportunity | wlur → Salesforce |
| Call recordings | Linked from the activity record | wlur → Salesforce |
| Voicemails + transcripts | Activity with transcript in comments | wlur → Salesforce |
| Text threads | Activities on the lead/contact | wlur → Salesforce |
| Unknown callers | Optional new lead with source "Phone" | wlur → Salesforce |
| Lead and contact data | Caller ID and screen-pop in wlur | Salesforce → wlur |
What it looks like day to day
An SDR works a lead list
Calls made from the wlur app log as completed activities on each lead, as the SDR goes. Outcome and notes get captured in the hang-up prompt.
End of day, activity reports in Salesforce are complete without anyone typing up a call log.
An account executive takes an inbound call
A contact tied to a £40k opportunity calls. wlur pops the contact and the open opportunity. The AE answers with context, instead of scrambling.
The call logs against both the contact and the opportunity, so pipeline reviews show real touch history.
A voicemail reaches the right owner
An out-of-hours voicemail transcribes and logs to the contact. The record owner gets it in their activity feed the next morning.
The transcript means they triage it in ten seconds without dialling into a mailbox.
Honest scope notes
- ·Current scope: leads, contacts, accounts, opportunities and tasks via standard objects. Custom objects and Flow triggers aren't written to today (webhooks via Zapier cover most cases).
- ·Salesforce API access requires Professional edition with API add-on, or Enterprise and up. That's a Salesforce constraint, not ours.
- ·No Open CTI embed today. wlur is app-first, rather than a softphone inside the Salesforce browser tab.
Frequently asked questions
Which Salesforce editions work with wlur?
Editions with API access: Enterprise and above, or Professional with the API add-on. Salesforce gates its API by edition (as of July 2026). Every phone integration on the market inherits that rule.
Do calls relate to opportunities or just contacts?
Both where possible. When the contact has one open opportunity, the activity relates to it automatically. With several open, the call logs to the contact, and you pick the opportunity in one tap.
Can unknown callers create leads?
Yes, optionally: a new lead with the phone number, any caller-ID name and source "Phone". Teams running strict lead hygiene can turn it off and file unmatched calls manually.