calls & features
Do Not Disturb. Do Not Disturb silences incoming calls to a specific line or app without disconnecting the number. Callers usually go straight to voicemail or another team member instead of ringing through.
Turning on Do Not Disturb stops a phone or app from ringing for new calls. The underlying number stays active and reachable through call routing rules. It is typically a one-tap toggle in a phone system's app or desk phone.
For a small team on a shared number, DND lets one person step away, focus, or go off-shift without the whole business line becoming unreachable. Calls simply route to the next available person or to voicemail.
Some systems support scheduled DND, automatically enabling it outside business hours or during set focus blocks. No one has to remember to switch it on and off manually.
Worked example
A 4-person consultancy has one team member enable DND during a 2-hour client presentation.
Calls to that person automatically route to a colleague instead of ringing unanswered or going straight to voicemail.
Why it matters to a small team
For a small business without dedicated reception, DND means one person's focus time or day off does not leave a customer call unanswered. As long as routing sends it somewhere else, the call still gets picked up.
It depends on setup; DND can route to voicemail directly, or to another team member, ring group, or auto-attendant if the phone system has call routing configured for that scenario.
Many cloud phone systems support scheduling DND for after-hours or specific time blocks, so it turns on and off without anyone remembering to toggle it manually each day.
No, callers experience it as the call simply not ringing to that person; it is silent on their end and they are routed onward with no indication DND is active.
One app, your number, calls logged to your CRM. Per-user pricing, no minimums. Free for 7 days, working in minutes.
7-day free trial. No card required. Cancel anytime.
7 days free, no card required. Tell us about your setup and we'll have your number ready in minutes.