By Matt Smith · Last verified: July 2026
Quo (from $15/user/mo, no minimum) suits small teams that want clear pricing. CloudTalk ($19/user/mo annual) matches 8x8's global reach, covering 160+ countries. wlur ($15/user/mo, July 2026) is live now, with published pricing and a 7-day free trial.
Why people switch from 8x8
Pricing is quote-based and hard to compare
8x8 no longer publishes clear pricing or plan breakdowns online. Quotes vary by region, seat count and contract length, according to 2026 pricing analyses.
Where list prices are visible, entry-level plans run roughly $15 to $24 per user per month. Premium tiers scale to $44 to $57. But the number you actually get quoted depends heavily on negotiation.
Hidden fees add up beyond the quote
Reviewers flag several fees that show up only after signing. These include regulatory recovery fees of $2.50 to $3.49 per user and E911 charges of $1.99 per extension. Toll-free minute overages and early termination penalties add more cost.
One tracker cites 37 Better Business Bureau complaints in three years. Most relate to auto-renewal clauses and early termination fees as high as $2,205.
Support consistency is a recurring complaint
Reviewers describe customer support as inconsistent. Some call it a deal-breaker for businesses that depend on their phone system for daily operations.
Mobile app issues make this worse. Users report dropped calls, app freezes, and a persistent "Call Active on Another Device" error on iPhone.
The admin portal has a steep learning curve
Reviewers describe setting up the admin portal, auto attendant and call flows as complex. Some say it's complex enough to need a dedicated technical person, especially for the contact center products.
What 8x8 still does well
8x8 genuinely covers more ground globally than most competitors on this page. It bundles voice, video, chat and contact center under one platform. International bundles suit companies operating across many regions at once.
An enterprise may need a single vendor spanning dozens of countries. If it's willing to negotiate a custom contract with dedicated account management, that's fine. 8x8's breadth and global reach are a legitimate reason to stick with its quote-based model.
Quick comparison
| Tool | Best for | Entry price | Seat minimum | CRM sync | Countries |
|---|---|---|---|---|---|
 8x8 | Global enterprises wanting one vendor across many countries | Custom quote, list from ~$24/user/mo (Jul 2026) | Varies by contract | Salesforce, custom integrations by quote | Global, quote-dependent |
 Quo (formerly OpenPhone) | US teams wanting published, predictable pricing | $15/user/mo (Jul 2026) | 1 | HubSpot, Salesforce, Pipedrive | US, Canada |
 CloudTalk | International teams needing comparable global reach | $19/user/mo annual (Jul 2026) | 1 | HubSpot, Pipedrive, Salesforce (add-ons stack) | 160+ |
| Aircall | Sales and support teams wanting deep CRM integration | $30/user/mo annual (Jul 2026) | 3 ($90 floor) | HubSpot, Salesforce, Pipedrive | 100+ |
 wlur | Small teams wanting published pricing, no quote calls | $15/user/mo (Jul 2026) | None | HubSpot, Salesforce, Pipedrive, Shopify | US, UK, EU |
The alternatives, honestly
Quo (formerly OpenPhone)
The right pick if you want a published price instead of a sales call.
A US-focused business phone app for small teams, rated around 4.7 on G2 from over 3,000 reviews.
- Standout:
- One published price, visible on the pricing page, no quote required.
- Pricing:
- From $15/user/mo, no seat minimum (Jul 2026).
- Limitation:
- US and Canada only, so it doesn't match 8x8's global footprint.
- Makes sense if:
- You're a US or Canada team that doesn't need 8x8's global bundles.
CloudTalk
The closest match to 8x8's international reach with published pricing.
A cloud call center platform offering local numbers across 160+ countries.
- Standout:
- Global country coverage comparable to 8x8, with a listed starting price.
- Pricing:
- From $19/user/mo billed annually (Jul 2026).
- Limitation:
- Analytics and workflow add-ons stack up on top of the entry plan.
- Makes sense if:
- You need 8x8-level global reach without the quote-only pricing model.
Aircall
Worth it if CRM integration depth matters more than raw country count.
A call center platform built around deep helpdesk and CRM integrations for sales and support teams.
- Standout:
- Over 100 native integrations, a mature marketplace compared to 8x8's custom-quote approach.
- Pricing:
- From $30/user/mo annual, 3-seat minimum, a $90/mo floor (Jul 2026).
- Limitation:
- AI features cost another $9 to $15 per user on top of the base plan.
- Makes sense if:
- You want deep Salesforce or HubSpot integration and can absorb the 3-seat minimum.
JustCall
A fit if outbound sales calling matters as much as inbound support.
A sales-dialer-first phone system with AI coaching layered on top of core calling and SMS.
- Standout:
- Built-in power dialer and AI conversation scoring for sales teams.
- Pricing:
- From $29/user/mo, 2-seat minimum (Jul 2026).
- Limitation:
- Leans heavily into sales workflows, less suited to pure support teams.
- Makes sense if:
- Outbound sales calling is a bigger priority than inbound customer support.
wlur
our productWorth a look if quote-based pricing is the reason you're leaving 8x8.
wlur is a business phone system built for small teams. It's one app for iOS and Android, with business numbers, simple team routing, and two-way CRM logging.
wlur is our product, so grade this entry accordingly.
- Standout:
- One published price, no sales calls required, CRM sync with HubSpot, Salesforce, Pipedrive and Shopify.
- Pricing:
- $15 / £12.50 / €14 per user/month (Jul 2026), 20% off annual, extra numbers $5/month.
- Limitation:
- wlur is new. It doesn't have years of reviews behind it, unlike the other names on this list.
- Makes sense if:
- You want a small-team phone system with a published price instead of a custom quote.
When 8x8 is actually the better choice
- ✓You might be a global enterprise operating across dozens of countries. You may want a single vendor handling voice, video, chat and contact center under one negotiated contract. If so, 8x8's breadth is a legitimate reason to work through the quote process.
- ✓You might have a dedicated procurement team. If it can negotiate volume pricing and push back on add-on fees, the custom-quote model can work out cheaper. At large scale, it can beat published per-seat pricing.
Before you switch
- ·Get your final quote and fee schedule in writing before you cancel. 8x8's regulatory recovery and E911 fees aren't always itemized upfront.
- ·<a href="/glossary/number-porting">Number porting</a> away from 8x8 can take longer than with other providers on this page. This is especially true for international numbers. Start the request several weeks ahead of your target switch date.
- ·Check your contract for early termination penalties. Reports of fees as high as $2,205 mean this is worth confirming before you give notice.
- ·Export call logs and <a href="/glossary/call-recording">call recordings</a> before your account closes. Historical access isn't guaranteed after cancellation.
Frequently asked questions
Why doesn't 8x8 show its pricing online?
8x8 has moved to a largely quote-based pricing model, with costs varying by region, seat count and contract terms. Where list prices are visible, entry plans run roughly $15 to $24 per user per month.
What hidden fees does 8x8 charge?
Reviewers report several extra fees. These include regulatory recovery fees of $2.50 to $3.49 per user and E911 charges of $1.99 per extension. Toll-free overage charges and early termination penalties (reported as high as $2,205) add more.
Is 8x8 support reliable?
Reviewers describe support as inconsistent. Some call it a deal-breaker for businesses that depend on their phone system for critical operations. Mobile app stability complaints come up often too.
What's the closest alternative to 8x8's global coverage?
CloudTalk covers 160+ countries with published pricing starting at $19/user/mo annual. That makes it the closest match to 8x8's international reach, without the quote-only model.
Can I port my 8x8 number to a new provider?
Yes, though international number ports can take longer than domestic ones. Start the port-out request several weeks before your planned switch date to avoid a gap in service.
Is wlur an option instead of 8x8 today?
Yes, if you're a small team. wlur doesn't yet match 8x8's global country coverage, though. wlur is live and you can sign up today. It offers a 7-day free trial and no card required, at $15/user/month (July 2026) for US, UK and EU numbers. It's our product, so weigh that against its coverage.
Last verified: July 2026. Prices from providers' public pricing pages; complaints attributed to their sources. Spotted something stale? Tell us.